Refund policy

Return/Exchange Policy
If you would like to return or exchange an item please complete this form and include it with your item(s).
http://cadencecollection.com/forms/Cadence-ReturnExchange-Form.pdf
Customers in the US are responsible for the shipping cost to send the item(s) back for an exchange. Cadence will cover the shipping cost to send the exchanged item(s) back to you. Returns/exchanges must be received within 30 days of original delivery. The item(s) must be in new, unworn condition, with tags and any original packaging. If the item requested for exchange is out of stock, you will be issued a refund.
Customers outside of the US are responsible for shipping costs both ways. Returns/exchanges must be received within 45 days of original delivery.
Returns received within 30 days of original delivery will receive a refund to the original form of payment. Returns received after 30 days of original delivery will receive a store credit. Customers both in the US and outside the US are responsible for shipping on returns.

Faulty Goods
Goods are considered faulty where a manufacturing defect occurs within 90 days of purchase. We will assess whether or not the item has been damaged due to manufacturing issues or excessive wear and tear. Upon inspection, if the item has a manufacturing defect it will be repaired or replaced with a new or equivalent product, and shipping will be paid for or reimbursed by Cadence. If the item needs repair or replacement from wear and tear, we will repair when possible, but in some situations we are unable to.
Customers outside the US will be issued a discount or store credit for items that are considered faulty. Please email us at contact@cadencecollection.com with your information and photos of the defect before shipping it back to us.

Sale Items
All sales of sale items are final.